Maxeon Careers 2024: Maxeon is currently seeking applications for the position of Associate Helpdesk Engineer as part of their 2024 recruitment drive. This role presents an excellent opportunity for individuals interested in the field of IT support and customer service. As an Associate Helpdesk Engineer at Maxeon, you will be responsible for providing technical assistance and resolving IT-related issues for internal stakeholders. Join Maxeon’s dynamic team and kickstart your career in IT support.
About Maxeon:
Maxeon Solar Technologies, Ltd. is a Singapore-based company that designs and manufactures photovoltaic panels. The company was previously a division of the American SunPower company before it was spun off in August 2020. Maxeon is still the primary provider of solar panels for SunPower.
Maxeon Careers 2024:
- Company Name: Maxeon Solar Technologies, Ltd.
- Official Website: Maxeon
- Wikipedia: Maxeon Wiki
- Job Profile: Associate Helpdesk Engineer
- Qualifications: B.E/B.Tech
- Batch Eligible: 2023/2024
- Work Location: Hyderabad, India
- Experience Level: 0 – 1 Years
- Salary: Best In Industry
Job Summary of Maxeon Careers:
As we continue to grow, we are looking for a world-class Associate Helpdesk Engineer based in Hyderabad, India and reporting to the Global Helpdesk Manager. In an industry that is reshaping the world’s energy future, there’s no better place to be.
You will serve as the first contact point for internal customers who need technical assistance. We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team!
You should bring:
- Degree in Information Technology, Computer Science, or equivalent.
- Minimum 1 experience in Service Desk, IT call center handling, IT service delivery, or related end-user facing services.
- Common desktop hardware software knowledge, M365 services, Active Directory, network, and system.
- Hands-on experience with diagnosing and resolving basic technical issues.
- Excellent communication and interpersonal skills.
- Customer-oriented and patient.
- Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.
You’ll be responsible for:
- Serve as the first contact with customers who need technical assistance via different channels either phone, email, or chat.
- Perform troubleshooting using different diagnostic techniques.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Provide quick resolution and excellent customer service.
- Redirect unresolved issues to the next level of support personnel.
- Provide needed information on IT products or services.
- Keep records of problems and their resolution.
- Follow-up with customers.
- Identify and suggest possible improvements on procedures.
Safety Compliance
Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.
