Position: IT Support Associate
Company Name: Amazon
Website: Amazon
Wikipedia: Amazon Wiki
Work Location: Bangalore, India
Degree Needed: Graduate (Any)
Batch Eligible: 2023/2024
Experience Level: 0 – 1 Year
Package: Best in the Industry
Job Description
Amazon is one of the largest e-commerce companies, known for its secure payment systems and customer-centric focus. The IT Support Associate role is vital in ensuring the smooth operation of Amazon’s global infrastructure.
This position involves interaction with various internal teams across APAC, EMEA, and AMER. You will help resolve IT issues for Amazon’s internal customers and Amazon Lockers using ITIL-based tools. The role requires rotational shifts and provides a 24x7 support environment.
Job Responsibilities
- Communicate effectively with internal customers and teams.
- Follow Standard Operating Procedures (SOPs) to maintain consistency and efficiency.
- Troubleshoot and resolve issues on end-user devices like desktops, laptops, printers, and scanners.
- Basic understanding of Windows and Linux operating systems for troubleshooting.
- Ensure adherence to Service Desk goals like SLA, CSAT, and incident management.
Basic Qualifications
- Bachelor’s degree or Diploma.
- 0 to 18 months of work experience.
- Good communication skills.
Preferred Qualifications
- Basic understanding of ITIL-based Ticketing and Monitoring Tools.
- Basic network troubleshooting skills.
Relevant Technologies
- Windows & Linux Operating Systems
- ITIL Ticketing Tools
- Basic Networking
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