About Ericsson
Ericsson is a global leader in telecommunications technology and services, renowned for its significant contributions to the telecom industry's evolution and advancement. Established in 1876, Ericsson has been at the forefront of communications technology for over a century, pioneering numerous industry milestones. The company's expertise spans beyond mobile networks to include solutions in broadband, cloud, and IoT, playing a crucial role in shaping a more connected and sustainable world.
Job Details
Company Name: Ericsson
Official Website: Ericsson
Wikipedia: Ericsson Wiki
Job Role: Trainee Associate Engineer
Degree Needed: B.E/B.Tech
Batch Eligible: 2023/2024
Work Location: Gurgaon, India
Salary: Best In Industry
Experience Level: 0 – 1 Year
Job Description
Ericsson is seeking a passionate Domain Support Specialist to enhance our technical capabilities in Automated Operations of Services. The successful candidate will manage various responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, and organizing both proactive and reactive maintenance activities. Additionally, executing and implementing change requests will be a key part of this role. If you are eager to contribute to delivering and testing specific services or resources while ensuring optimal operational efficiency, this position is ideal for you.
Required Skills
- Ericsson Operations Engine – Mode Of Operations
- 5G MS Operations Readiness
- RAN Fundamentals and Change Management
- Problem Management
- Business Continuity Management
- Ericsson Customer Experience Assurance (CEA) Competence
- Incident Management
- Business Understanding
- Ericsson Customer Assurance Competence
- MS TOP
- Knowledge Sharing and Learning
- Customer Experience Improvement
- Service Request Fulfilment (OMS)
- Customer Complaint Resolution
- System Administration
Job Responsibilities
- Serve as the specialist escalation point, providing exceptional technical expertise 24/7 and ensuring timely responses to ticket queues.
- Identify and implement improvements in automated recovery, and support service surveillance on-site.
- Ensure consistent availability and performance of all services for customers, adhering to Service Level Agreements (SLA).
- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination, and Routine Maintenance.
- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when necessary.
- Undertake service resource fulfillment activities, support basic change management efforts, and provide post-implementation support.
Apply Now
Relevant Technologies & Free Courses
- 5G Technology - Free Course
- IoT Fundamentals - Free Course
- Cloud Computing Basics - Free Course
- RAN Fundamentals - Free Course
- Incident Management - Free Course
Interview Tips & Tricks for Ericsson
Company Reviews
Company Culture: ★★★★☆ Read Reviews
Salary Range: ★★★★★ View Salary Details
