Job Role: Associate Support Engineer
Company Name: Wesco
Website: Wesco
Wikipedia: Wesco Wiki
Qualification Needed: B.E/B.Tech/M.E/M.Tech
Batch Eligible: 2023/2024
Work Location: Pune, India
Experience Level: 0 – 1 Year
Salary: Best In the Industry
About Wesco:
Wesco International, Inc. is a Fortune 500 company specializing in electrical distribution services. Headquartered in Pittsburgh, USA, it has a global presence, providing solutions across multiple industries.
Job Description:
As an Associate Support Engineer, your primary role is to manage service support inquiries from end-users. You will be responsible for troubleshooting networking problems and resolving issues related to Ethernet technologies in compliance with the Service Level Agreements (SLAs).
Key Responsibilities:
- Respond to customer inquiries via phone, email, and support tickets.
- Troubleshoot Ethernet networking issues and provide necessary support.
- Maintain and support MS O365, MFA, and other applications.
- Ensure support tickets are prioritized and handled within the SLAs.
- Collaborate with internal teams to solve engineering-related issues.
Qualifications:
- Bachelor's/Master’s Degree in Engineering or a related field.
- Minimum 1 year of experience in Ethernet networking support.
- Strong understanding of network routing, switching, and troubleshooting.
- Good communication skills and proficiency with MS Office tools.
- CCNA or JNCIA certification is preferred but not mandatory.
Perks & Benefits:
- Comprehensive health insurance plan.
- Continuous learning and development opportunities.
- Wellness and fitness allowances.
- Generous paid winter break.
Interview Tips & Tricks for Wesco:
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Company Review:
Overall Rating: ⭐⭐⭐⭐☆ (4.2/5)
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