About ZOHO
ZOHO Corporation is a globally recognized Indian tech company, celebrated for its comprehensive suite of cloud-based software solutions. With over two decades of innovation, ZOHO empowers businesses worldwide to streamline operations and boost productivity. The company’s flagship offerings include word processing, spreadsheets, project management tools, CRM, and more.
Job Details
- Company Name: ZOHO Corp
- Company Website: ZOHO
- Wikipedia: ZOHO Wiki
- Job Profile: Technical Support Engineers
- Qualification: B.E/B.Tech/M.E/M.Tech
- Batch Eligible: 2020/2021/2022/2023/2024
- Job Location: Hyderabad, India
- Experience Level: 0 – 4 Years
- Salary: Best in Industry
Skills Needed
- Strong written and spoken English proficiency
- Proficient in Hindi or other regional languages
- Client-facing experience (0-4 years)
- Ability to provide phone-based support to USA or UK customers
- Willingness to work night shifts and relocate
- Adaptability to learn new technologies
Job Responsibilities
- Deliver technical support to clients
- Conduct online demos and customer training sessions
- Gather and analyze requirements
- Respond to RFIs and follow up with contacts
- Provide POC to leads and deliver timely solutions
Interview Process
The interview process at ZOHO typically includes:
- Online Aptitude Test
- Technical Interview (focus on problem-solving and communication skills)
- HR Discussion
Prepare for scenario-based questions, communication assessments, and technical problem-solving challenges.
Relevant Technologies
Enhance your skills with free online resources:
- Technical Support Specialization - Coursera
- IT Support Fundamentals - Udemy
- Essential Software Skills - edX
Interview Tips and Tricks
Ace your interview with these tips:
- Research ZOHO's products and services
- Practice common client-facing scenarios
- Improve your communication skills through mock interviews
- Utilize resources like Glassdoor for interview experiences
Company Reviews
ZOHO is known for its employee-friendly policies, offering:
- Work Culture: 4.5/5
- Salary Satisfaction: 4.3/5
- Onsite Opportunities: 4.2/5
- Employee Reviews: "Great place to work with excellent learning opportunities."
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