Product Specialist at Freshworks
🏢 About Freshworks
Freshworks builds powerful, easy-to-use tools that help businesses deliver results fast. Our mission is to be great at what we do, so our customers can shine at what they do—providing their teams and their customers with exceptional service. We're all about real impact. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. With a fresh vision for how the world works, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.
✅ Eligibility
- Degree: Bachelor's/Master's Degree (2023-2025)
- Branches: Any Specialization (B.E., B.Tech., B.Com, BCA, BBA, MCA, MBA)
- Percentage: Min 60%
📝 Responsibilities
- Take ownership of customer issues reported and ensure that they are resolved within set SLAs through omnichannel support
- Diagnose and troubleshoot technical problems, identifying effective solutions for customer issues
- Collaborate with internal teams to provide workarounds and solutions for customers, representing customer needs
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams
- Document knowledge in the form of FAQs and knowledge base articles for future reference
- Prepare accurate and timely reports, ensuring proper recording and closure of all reported issues
🧠 Skills
🎯 Interview Process
📚 Free Preparation Resources
💡 Interview Tips
🔥 Most Asked Questions:
- How would you resolve a network connectivity issue for a customer?
- Describe a time you handled a difficult customer situation using the STAR method
- What experience do you have with SaaS products and customer support tools?
🧾 FAQs
Q: Can 2025 batch apply for this role?
A: Yes, Bachelor's/Master's 2025 passouts are eligible.
Q: Is relocation required?
A: This position is based in Chennai with hybrid work options available.
Q: Are there night shift requirements?
A: Yes, this role requires willingness to work rotational shifts including night shifts (6-12 month cycles).
⭐ Freshworks Culture
"At Freshworks, the best ideas win, not the loudest. Young folks are free to voice their ideas and management takes the time to explain product plays and get feedback from everyone. We're empowered to make an impact and set high standards while working as one team." - Vijayaraj Murugesan, Staff Engineer
Deadline: 2025-10-15
Disclaimer: This information has been gathered directly from Freshworks' career site and official job posting. We strive to provide accurate and up-to-date information, but please verify all details on the official Freshworks website before applying.
