Product Support Engineer (Freshers) at Meltwater
Meltwater Recruitment 2025: An exciting opportunity for fresh graduates to join a global leader in Media Intelligence. Meltwater is hiring for the position of Product Support Engineer (Software Developer Intern category). This role is perfect for MSc, MCA, and Engineering freshers who have a knack for troubleshooting, databases (SQL), and web technologies. If you are looking to start your career in a SaaS-based product company with a startup feel, apply now.
🏢 About Meltwater
Meltwater is a global Software-as-a-Service (SaaS) company that provides digital intelligence and marketing solutions. With a modern technology stack, they empower over 27,000 customers globally to make data-driven business decisions.
At the Bangalore office, Meltwater fosters a culture of innovation, offering a dynamic environment where "great things happen." They are known for their award-winning culture, regular hackathons, and a strong focus on employee growth.
✅ Eligibility Criteria
Candidates must meet the following educational and skill requirements to apply for this position at Meltwater:
- Degree: MSc or MCA Graduates are highly preferred. Bachelor’s degree in IT/Computer Science or equivalent is also eligible.
- Batch: 2024 and 2025 Batch candidates (Freshers).
- Communication: Fluent English communication skills, both written and spoken, are mandatory.
- Technical Foundation: Strong understanding of programming basics, databases, and web technologies.
- Percentage: A good academic record (Min 60% recommended) is preferred.
📝 Roles & Responsibilities
The Product Support Engineer is a key role in the Global Support group. You will use your technical skills to drive support tickets to closure:
- Ticket Management: Manage, prioritize, and troubleshoot a pipeline of tickets and application requests using JSM (Support System of Record).
- Technical Maintenance: Administer various technical projects related to the maintenance of Meltwater applications and respond to system-generated alerts.
- Client Solutions: Create and implement Newsfeeds and Newsletters for clients, ensuring business objectives are met.
- Communication: Provide clear, concise, and effective communication to customers and vendors. Work effectively under pressure during escalations.
- Investigation: Thoroughly investigate and diagnose issues using database queries and logs to provide accurate resolutions.
🧠 Required Skills
🎯 Selection Process
The hiring process for the Product Support Engineer role typically follows these steps:
📚 Free Preparation Resources
💡 Interview Tips
🔥 Focus Areas for Meltwater:
- Database Skills: Expect questions on SQL Joins, Aggregations, and basic MongoDB CRUD operations. This is vital for troubleshooting data issues.
- Web Debugging: Know how to use Chrome Developer Tools (Console, Network tab) to inspect errors.
- Scenario Questions: "How would you handle a frustrated client?" or "How do you prioritize multiple critical tickets?" - Prepare these behavioral answers.
- Meltwater Product: Research what "Media Intelligence" means. Knowing their product suite is a huge bonus.
🧾 Frequently Asked Questions (FAQs)
Q: Can 2023 or earlier batches apply?
A: The role is generally targeted at Freshers (2024/2025). However, if you have relevant support experience (0-2 years), you are eligible to apply.
Q: Is this a development role?
A: It is a Product Support Engineer role. While it requires coding knowledge (JS/SQL) for troubleshooting and scripting, the primary focus is support and maintenance, not core product development.
Q: Is the location flexible?
A: The role is based in Bangalore. Relocation to Bangalore is required as per the company's hybrid/office policy.
⭐ Meltwater Culture
"Meltwater has a fantastic start-up feel despite being a global company. The team is supportive, and there is immense scope to learn new technologies. The regular hackathons are a highlight."
⚠️ Deadline Approaching: Apply ASAP
