About Company
American Express is a global services company that provides customers with access to products, insights, and experiences that enrich lives and build business success.
About Recruitment
Join the dynamic team at American Express in 2024! We are seeking talented individuals to fill the role of Customer Fulfillment Network Commercial. This is a fantastic opportunity to work at the forefront of customer service, ensuring the best experiences for our corporate clients.
Roles and Responsibilities
- Ensure that metrics such as Quality, Compliance & Productivity are met.
- Adhere to schedule (attendance, start/finish time, breaks).
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationships and achieve the highest level of customer satisfaction.
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Ensure all actions and requests are attended to within the service level agreements.
- Escalate unresolved issues to senior representatives or team leaders.
- Maintain a positive and effective work environment.
- Observe privacy act at all times when dealing with customers.
- Actively uphold the blue box values by not engaging in behaviors that do not support our corporate objectives to improve all areas of the service profit chain.
- Support changes implemented out of business needs, adjustments to company policies, processes.
- Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client.
- Actively uphold the blue box values.
Skills Required
- Should be self-driven and highly motivated.
- Excellent communication skills both oral and written.
- Understand Amex values and business ethics.
- Experience in Customer Service, Corporate Services, and client management is preferred.
- Graduate in any stream from a renowned university.
- Strong organizational skills and ability to work as part of a team to achieve goals.
- Proven experience with negotiating/problem-solving.
- Ability to work within a busy and demanding team environment.
- Commitment to the highest level of customer service.
- Analytical and problem-solving skills.
- Ability to identify and act on issues which may impact this corporate client.
- Strong knowledge of PC-based software including MSOffice and Outlook.
How to Apply for American Express Careers 2024?
Interested and eligible candidates can apply for the American Express Careers 2024 online via the provided link.
