About Accenture:
Accenture is a global leader in professional services, specializing in digital, cloud, and security solutions. With deep expertise across more than 40 industries, Accenture provides Strategy and Consulting, Technology and Operations Services, and Accenture Song, supported by the world's largest network of Advanced Technology and Intelligent Operations centers. Our team of 699,000 professionals serves clients in over 120 countries, driving innovation and delivering value through technology and human ingenuity. We embrace change to create success for our clients, people, and communities. Learn more at www.accenture.com.
Position: Application Tech Support Practitioner
- Degree Needed: B.E/B.Tech/M.E/M.Sc
- Passout Year: 2022/2023/2024
- Job Location: Bengaluru, India
- Work Experience: 0 – 2 Years
- Salary: Best In Industry
Job Summary:
As an Application Tech Support Practitioner, you will be the critical link between our clients and their systems or applications. Your day-to-day responsibilities include providing high-quality support, troubleshooting technical issues, and ensuring smooth operations. Leveraging your deep product knowledge, you'll accurately diagnose client issues and design effective solutions, ensuring that our world-class systems continue to perform at their best.
Must-Have Skills:
- Proficiency in Service Desk Management.
- Strong understanding of the ITIL framework and incident management processes.
- Experience in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills.
Good-To-Have Skills:
- Knowledge of IT service management tools.
- Familiarity with remote support tools.
- Ability to prioritize and manage multiple tasks effectively.
- Attention to detail and strong problem-solving abilities.
Additional Information:
This role requires 0-2 years of experience in Service Desk Management. The position is based in Bengaluru, and a full-time 15 years of education is a must.
