About IBM
IBM, also known as Big Blue, is a renowned American multinational technology corporation headquartered in Armonk, New York, with operations in over 175 countries. IBM is a global leader in industrial research, boasting 19 research facilities across several countries. The company has consistently held the record for the most annual U.S. patents for 29 consecutive years, from 1993 to 2021. Founded in 1911 as the Computing Tabulating Recording Company (CTR), IBM has a rich history in manufacturing record-keeping and measuring systems.
Job Details
- Company Name: IBM
- Job Role: Technical Support Engineer
- Qualification: B.E/B.Tech/M.E/M.Tech
- Batch Eligible: 2023/2024
- Work Location: Bangalore, India
- Experience Level: 0 – 1 Year
- Salary: Best in Industry
Introduction
At IBM, a career is more than just a job—it’s a mission. Whether you're designing, coding, consulting, or collaborating, you're working on the world’s most challenging problems. Ready to lead in this new era of technology? Let’s talk.
Required Technical and Professional Expertise
- Experience in technical support, software services, or system administration for large end-user communities.
- Proficiency in troubleshooting, data analysis, and Windows Servers.
- Experience with RESTful APIs is a plus.
- Fluent in English.
Preferred Technical and Professional Expertise
- Database skills with the ability to write and update SQL queries.
- Basic knowledge of JavaScript or similar programming languages.
- Familiarity with Agile methodologies such as Scrum, Kanban, or SAFe.
- Strong learning aptitude for new technologies and their application in customer-facing environments.
- Excellent communication skills for engaging with customers on technical details, progress, and next steps.
- Ability to manage time effectively, balancing multiple tasks with varying priorities and urgency.
- Act as a customer champion, providing proactive communication and being the voice of the customer within the team.
- Drive towards resolving customer issues with a clear action plan.
Your Role and Responsibilities
Join IBM's Partner Technology Services team and play a key role in developing next-generation partner solutions. You'll work closely with our partner ecosystem to understand technical needs, architect solutions, and serve as the technical liaison between our company and partner organizations. This role involves providing technical support and training to ensure the success of our joint solutions.
