Latest Software IT Jobs at Wipro - Tech Support Engineer
About Wipro:
Wipro Limited is an Indian multinational corporation providing information technology, consulting, and business process services. They help enterprises build innovative solutions for complex digital transformation needs.
Job Profile:
Position: Tech Support Engineer
Company Name: Wipro India
Website: Wipro
Wikipedia: Wipro Wiki
Eligible Batch: 2023/2024
Work Location: Bangalore, India
Experience Level: 0-1 Year
Salary: Best in the Industry
Qualifications:
- Graduate
- CCNA or equivalent networking qualifications
Required Skills:
- Accuracy and attention to detail
- Excellent written language and comprehension
- Good analytical skills
- Ability to multitask
- Proficiency in MS Excel
- Neutral voice and accent, along with call management skills
- Process knowledge
Job Responsibilities:
- Handle direct customer inquiries and provide technical support
- Troubleshoot and repair solutions related to VoIP services
- Recommend network hardware and software
- Provide quick and accurate support through phone, chat, and email
- Resolve customer inquiries with professionalism
- Adhere to company policies and procedures
